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Thursday, April 26, 2007 Y 8:30 PM shuhan here. this post will be full of complaints about my 8 hours service skills methodology today. might be very very boring, so don't say you are not warned....... heh. woke up today at 5:35am to start preparing and headed out around 6:15am. was bombing doreen with my calls because i am so worried she will oversleep. and she didn't answer my calls! nearly had a mental breakdown and i saw her walking towards me. phew. she was caught in the big big rain but i was, at that time, sure we will be able to make it on time because we meet rather early. BUT NO. we're late. we're late. and Mr Goh say he will give latecomers a very bad bashing. we're late. and yes. he screamed at the top of his voice and called us miserable people who do not bother about other people's precious time. Mr Goh: "what is your reason for being late?" Person A: "there's a jam in the highway, Sir." Mr Goh: "that is NOT A REASON. WHY ARE YOU LATE?" Person A: "there is no excuse, Sir." Mr Goh: "Why are you late?" Person B: "There is no excuse, Sir." . . . . and everyone answer the same thing to him and after asking 4 people, finally it's my turn.. "why are you late?" "there's no excuse, Sir." "SO YOU THINK YOUR FRIENDS SAID THIS AND YOU ASSUME YOU CAN FOLLOW THE SAME!?" "No, Sir. there's a jam in the highway, Sir." "that's not an excuse. why are you late?" "there's no excuse, Sir." i mean, he ONLY accept that reason what! what else can i say other than that?! and after me, it's doreen's turn. "why are you late?" "there's no excuse, Sir." "where do you live?" "Woodlands." "uh. (raise eyebrows) what time did you leave your house?" "6 plus." "SIX PLUS?! WHAT IS THE EXACT TIME! SIX FORTY FIVE IS ALSO SIX PLUS!" "6.15am, Sir." "what time the bus service starts?" "5:30am, Sir." "SO IS IT POSSIBLE TO BE EARLY?" "yes, sir." DUHHHH. he said our class SUCK in wine pouring. he screamed at the girl while she's trying to serve him wine because she dripped TWO drips on his hand. he screamed at everyone, asking us to hold the wine glass BY THE STEM. his harsh screaming made everyone cranky. i felt so suffocated when he stood beside me and asked me to try pouring wine. i even felt nauseous at a point of time and told doreen "if he scream at me now, i think i will vomit on him leh." doreen wasn't feeling well too. and a girl fainted. wow. haha. there's actually a funny story about Mr Goh and the girl who fainted but i am too lazy to blog. too long but it made me and doreen laughed like mad. learned how to uncork and cork a wine bottle, so fun. haha. but with Mr Goh's screaming the whole restaurant became an asylum. so stresssss. my legs are sore after 7 hours of standing up. my hands are sore after 1 hour of wine pouring. class is fun but Mr Goh made it scary. 8 hours of standing made my toe nail chip and bled. haha. learning how to take an order.
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